Guides
The answers to the questions that get asked most. Search first — it is almost always faster than waiting on a ticket.
Getting started
Playing here
Support and moderation
How support works here
Everything goes through one ticket system — here is what happens after you press send.
Reporting a player
How to write a report that actually gets acted on.
Capturing evidence
How to record clips, and what makes a clip actually useful.
Appealing a ban
What an appeal is for, how to write one, and what will not work.
Refunds and lost items
What can be refunded, what cannot, and what staff need from you.
Troubleshooting
Not covered here? Open a ticket and we will answer it — and add it to this page.