Refunds and lost items

What gets refunded

Losses caused by the server failing, rather than by the game working:

• A crash or restart that ate your inventory, cash, or vehicle.
• A script bug that deleted or corrupted something.
• Something removed in error by staff.

What does not get refunded

• Anything taken from you in legitimate roleplay — robbery, theft, seizure, or a bad decision. Rule 7.5.
• Anything lost while breaking a rule.
• Anything you cannot evidence and cannot roughly describe.
• Money or items you gave away and regret.

What staff need

Open a Refund / Lost Items ticket with:

• What exactly you lost. "My inventory" is not a claim. Item names and rough quantities are.
• When, as precisely as you can — staff match this against the crash and restart logs.
• What caused it, as best you understand it.
• Evidence, if you have any. A clip or even a screenshot of the inventory beforehand makes a claim straightforward.

Refunds are restored to the character that lost it, not converted to cash. Claims without evidence are decided at staff discretion, and consistently inflated claims are treated as attempted theft.